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Lead Software Test Engineer

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Lead Software Test Engineer in Others

  • Toshiba Global Commerce Solutions - External
  • Full time
  • Email
  • Guadalajara, Mexico

Responsibilities

  • Lead end-to-end functional, integration, regression, upgrade, and UAT testing for enterprise POS solutions.
  • Develop test strategies, scope, risk assessments, dependencies, readiness criteria, execution plans, and go/no-go recommendations.
  • Serve as the primary QA contact for lab validation, deployment readiness, issue triage, and stakeholder alignment.
  • Diagnose complex issues across software, configuration, integrations, data, hardware, environments, logs, APIs, databases, and POS devices.
  • Validate customer-reported issues and ensure defects include reproducibility, expected behavior, configuration context, logs, test evidence, and business impact.
  • Establish parity between customer and internal lab environments, including POS devices and system configurations.
  • Define and uphold QA standards for test coverage, defect quality, evidence capture, lab readiness, release readiness, root-cause analysis, and customer acceptance.
  • Create reusable test assets, execution guidance, readiness assessments, and handoff packages for distributed QA teams.
  • Drive defect prevention, root-cause analysis, continuous quality improvement, and clear communication of testing risks and readiness.

Requirements

  • 8+ years of software testing experience, including 5+ years in POS or enterprise transaction systems.
  • Extensive customer-facing experience supporting testing, UAT, deployments, upgrades, issue triage, and production readiness.
  • Strong troubleshooting and analytical skills across software, configuration, integration, hardware, data, and environments.
  • Experience with SQL, REST APIs, log analysis, distributed systems, and system configuration analysis.
  • Ability to lead QA activities across cross-functional and distributed teams without direct authority.
  • Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.
  • Ability to distinguish product defects from configuration, integration, environment, data, workflow, hardware, or expected-behavior issues.
  • Excellent communication, stakeholder management, judgment, and problem-solving skills.
  • Preferred: knowledge of POS peripherals, payment processing, loyalty, promotions, retail workflows, and enterprise store operations.
  • Preferred: familiarity with cloud technologies, CI/CD pipelines, microservices architectures, modern release practices, test management tools, defect tracking systems, and quality metrics reporting.
  • Preferred: experience with globally distributed QA teams, QA playbooks, reusable assets, release-readiness templates, customer certification, enterprise escalations, go-live readiness, and complex deployment programs.

Benefits

  • Direct employment by Toshiba with 100% payroll.
  • IMSS and INFONAVIT benefits.
  • Life insurance and major medical expenses coverage with dental and vision coverage for the employee and direct family members.
  • Minor medical expenses insurance.
  • Employee savings fund capped at the legal limit.
  • Grocery coupons.
  • Pension plan.
  • 30 Christmas bonus days.
  • 12 vacation days plus 6 floating days.

Toshiba Global Commerce Solutions - External

Toshiba Global Commerce Solutions – External delivers innovative technology and consulting services that help businesses streamline operations and enhance customer experiences. By combining deep industry expertise with cutting‑edge solutions, the team empowers clients to adapt quickly to market c...

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