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Forward Deployed Engineer

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Forward Deployed Engineer in USA

  • Dialpad
  • Full time
  • Email
  • Austin, TX

Responsibilities

  • Convert prioritized use cases and pre-sales assumptions into delivery scopes, technical plans, and phased implementation approaches.
  • Map customer workflows, exception paths, approvals, escalation rules, and human-in-the-loop controls.
  • Design and build customer-specific AI agents using orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision logic.
  • Integrate customer data sources, APIs, SaaS platforms, CRMs, ERPs, and enterprise knowledge systems.
  • Develop evaluations, guardrails, and acceptance criteria for usefulness, reliability, safety, task success, and production readiness.
  • Run iterative testing, failure analysis, and performance tuning for quality, groundedness, latency, cost, and operational effectiveness.
  • Prepare deployments through access controls, observability, rollout sequencing, exception handling, fallback behavior, and support readiness.
  • Lead go-live and first-shift stabilization, including issue resolution, workflow adjustments, and customer-facing hypercare.
  • Document reusable implementation patterns, runbooks, failure modes, and improvements, and share field learnings with Product and Engineering.

Requirements

  • Experience in a customer-facing technical role such as Forward Deployed Engineering, Solutions Architecture, Technical Consulting, Deployment Engineering, or AI-focused SaaS implementation.
  • Hands-on experience building and deploying AI, LLM, or agentic systems in production environments.
  • Working knowledge of LLMs, prompt engineering, retrieval systems, vector databases, evaluation methods, and agent orchestration frameworks.
  • Proficiency in Python, JavaScript/TypeScript, Go, or similar languages used for integrations, middleware, and production deployment.
  • Experience with APIs, enterprise integrations, and workflow automation across customer environments.
  • Ability to translate ambiguous business objectives and standard operating procedures into shippable technical solutions.
  • Strong customer communication skills and the ability to explain trade-offs, risks, timelines, and technical concepts to technical and non-technical stakeholders.
  • High ownership, sound judgment under ambiguity, attention to detail, and a bias toward measurable outcomes.

Benefits

  • Competitive salary and comprehensive benefits
  • Opportunities for growth, training, and access to cutting-edge AI tools
  • Inclusive office environment designed to support collaboration and connection

Salary: Competitive

Dialpad

Dialpad is an AI-powered customer communications platform that enhances how businesses engage with their customers. With over 50,000 companies leveraging its capabilities, Dialpad empowers organizations to cultivate stronger connections through real-time, data-driven insights.

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