Dialpad

Own end-to-end quality strategy, automation development, execution, and release qualification for agentic features and workflows.Build automation tooling and evaluation frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, tool integrations, benchmarking, and validation.Create automated coverage for critical AI workflows and integrate quality checks into

Convert prioritized use cases and pre-sales assumptions into delivery scope, technical plans, and phased implementation approaches.Map customer workflows, exceptions, approvals, escalations, and human-in-the-loop controls with technical and operational stakeholders.Design and build customer-specific AI agents using orchestration logic, prompt architecture, retrieval flows, workflow

Convert prioritized use cases and pre-sales assumptions into delivery scopes, technical plans, and phased implementation approaches.Map customer workflows, exception paths, approvals, escalation rules, and human-in-the-loop controls.Design and build customer-specific AI agents using orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision logic.Integra

About DialpadDialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy syst

About DialpadDialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy syst