Technology Architect

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Technology Architect in Others

Accenture
Full time
Email

Others
09/14/2026
Report

Bengaluru, India

Responsibilities

Design solution architecture for scalable conversational bot and contact center platforms using Google Dialogflow CX and Google Cloud Platform.
Integrate Dialogflow CX with backend systems, APIs, Twilio, Genesys, and telephony platforms.
Implement security and redaction policies for PII, PCI, and HIPAA compliance.
Architect for Google Cloud quotas, regions, failover, scalability, and cost efficiency.
Drive CI/CD automation and usage analytics when applicable using Cloud Build, GitHub Actions, BigQuery, and Looker Studio.

Requirements

At least 5 years of experience in contact center technology implementation.
15 years of full-time education, including a BE or BTech qualification.
Experience designing and implementing Google Dialogflow CX and Google Cloud conversational AI solutions.
Google Cloud Professional Cloud Architect or Professional Cloud Developer certification is noted.
Experience with backend integrations, APIs, telephony platforms, security policies, quotas, regions, and failover is required or relevant.

Accenture

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of...

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