Staff Engineer, Applied AI

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Staff Engineer, Applied AI in USA new

Klaviyo
Full time
Email

USA
09/12/2026
Report

Boston, MA

Responsibilities

Set technical and product direction for a core area of Customer Agent from architecture through production.
Build and solve complex problems involving orchestration, evaluation, guardrails, memory and context, and non-deterministic failure handling.
Write and ship code, review designs, make technical decisions, and debug production issues.
Define reusable patterns, mentor engineers through design reviews, and unblock other teams’ projects.
Partner with product, design, data science, and go-to-market leaders to shape the product.
Evaluate emerging AI technologies and bring appropriate technologies into production.

Requirements

Experience building, scaling, and supporting production agentic systems with orchestration, evaluations, guardrails, and non-deterministic failure handling.
Experience securing production agents against misuse and abuse and maintaining their reliability as usage grows.
Experience owning technical and product direction for a significant area and delivering systems adopted by other engineers.
Strong hands-on coding, architecture review, production debugging, and technical decision-making experience.
Experience creating reusable engineering patterns and influencing or unblocking other engineers’ work.
Ability to communicate complex technical trade-offs and turn ambiguous problems into actionable plans.
Preferred experience with multi-tenant agent platforms, 0-to-1 products or startup environments, production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.

Benefits

Boston, Massachusetts in-office role with up to 10% coordinated travel for onboarding, client or partner work, meetings, and industry events.
Comprehensive health, welfare, and wellbeing benefits based on eligibility.
Potential annual cash bonus, equity, and sign-on payments in addition to base salary.

Salary: $176k - $264k/yr

Klaviyo

Klaviyo (NYSE: KVYO) is the autonomous B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 1...

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