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Specialist Software Engineer, CX

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Specialist Software Engineer, CX in Others new

  • Pune, India

Responsibilities

  • Participate in product development from ideation through deployment and ongoing optimization.
  • Develop AI-enabled services and workflows, including self-service tooling for creating, evaluating, and improving AI assistants.
  • Design, develop, and implement complex data solutions using frontend and backend technologies.
  • Maintain system quality, responsiveness, code integrity, organization, security, and data protection.
  • Collaborate with engineering teams to deliver features on time and within budget.
  • Coordinate build and release activities with key stakeholders and support business change initiatives.

Requirements

  • Bachelor’s degree in computer science, Business Information Systems, or a related field, or equivalent work experience.
  • At least 7 years of software development experience.
  • Proficiency with AI coding tools such as Claude Code, Codex, or Cursor across the software development lifecycle.
  • Experience building big data infrastructure with cost-efficiency and governance considerations.
  • Experience with Python or Scala.
  • Experience with AWS technologies including EKS, EMR, S3, Kinesis, Lambda, Firehose, IAM, and CloudWatch.
  • Experience with Kafka and Kubernetes operators.
  • Experience with databases such as Snowflake.
  • Experience with CI/CD, Git, GitHub Actions, and Jenkins-based pipeline deployments.
  • Strong SQL skills and excellent communication, problem-solving, and decision-making skills.

Benefits

  • NiCE-FLEX hybrid work model with two days in the office and three days working remotely each week.
  • Opportunities for learning, growth, and internal career mobility across roles, disciplines, domains, and locations.
  • Collaborative, creative, and fast-paced work environment at a global software company.

NICE

NICE provides robust software solutions designed to enhance customer experiences, ensure compliance, and combat financial crime for over 25,000 global businesses, including 85 of the Fortune 100. With a strong focus on AI, cloud, and digital technologies, NICE is at the forefront of market innova...

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