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Software Engineer III

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Software Engineer III in Others new

  • JPMorgan Chase
  • Full time
  • Email
  • Hyderābād, India

Responsibilities

  • Design, develop, and execute load, stress, soak, and scalability tests for voice, IVR, chat, and API-based contact center applications.
  • Build and maintain reusable performance test scripts, scenarios, test data, infrastructure, and automation for Amazon Connect and AWS-hosted services.
  • Analyze performance results, system telemetry, and observability data to identify bottlenecks and support performance tuning and remediation.
  • Define and track performance KPIs, guardrails, and release acceptance criteria to prevent regressions.
  • Integrate automated performance tests into CI/CD pipelines and collaborate with development, product, infrastructure, and operations teams.
  • Plan testing activities, validate capacity for peak events, troubleshoot production issues, and produce performance reports and recommendations.
  • Use enterprise-authorized AI-assisted development tools while validating generated outputs through peer review, automated testing, and secure coding practices.

Requirements

  • Formal training or certification in software engineering concepts and 3+ years of applied experience.
  • Hands-on experience with performance and load testing using JMeter and/or BlazeMeter.
  • Experience testing contact center or telephony applications, including voice, IVR, and chat, with familiarity with Hammer and Cyara.
  • Experience with AWS cloud services and Amazon Connect or a comparable cloud contact center platform.
  • Proficiency in at least one object-oriented programming language and SQL, including the ability to write and debug test automation code.
  • Experience integrating automated tests into CI/CD pipelines, such as Jenkins, and using Git or Bitbucket.
  • Experience analyzing performance metrics with observability or monitoring tools such as CloudWatch, Grafana, or Dynatrace.
  • Hands-on experience with enterprise-authorized AI-assisted development tools and the ability to evaluate and refine AI-generated outputs for correctness, performance, and security.
  • Understanding of responsible AI use, data sensitivity, secure handling of inputs and outputs, and security and resiliency expectations.
  • Experience working in an Agile/Scrum team and documenting test scenarios, executing tests, and reporting results.
  • Preferred qualifications include Cyara and Hammer automation, Amazon Connect contact flows, Lambda, Polly, Lex, ECS/EKS, autoscaling, GitHub Copilot, Jira, Confluence, and reporting or dashboarding tools.

JPMorgan Chase

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the ...

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