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ServiceNow AI Developer

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ServiceNow AI Developer in Remote new

  • India

Responsibilities

  • Design, configure, and extend ServiceNow AI Control Tower for enterprise AI governance and lifecycle management.
  • Build and maintain custom AI agents, skills, flow actions, and subflows using Now Assist Skill Kit and Build Agent.
  • Develop and maintain integrations with third-party AI platforms through the Service Graph Connector framework.
  • Manage CMDB and CSDM data models and track AI assets as configuration items.
  • Configure and troubleshoot plugin activation sequences, scopes, dependencies, and access controls.
  • Implement risk assessments, compliance frameworks, and governance policies with governance, risk, security, and compliance stakeholders.
  • Monitor and support AI Agent Fabric protocols, including MCP and A2A, for secure cross-agent communication.
  • Manage AI assets from intake and assessment through deployment and retirement.
  • Write and maintain scripts and workflows using business rules, script includes, client scripts, Flow Designer, and IntegrationHub.
  • Support version control, rollback, and quality assurance for custom AI skills.

Requirements

  • At least 5 years of ServiceNow development experience, including scripting and Studio/App Engine.
  • Strong knowledge of CMDB and CSDM, including CI classes, relationships, and data health management.
  • Experience with Flow Designer, IntegrationHub, and Service Graph Connectors.
  • Hands-on experience with ACLs, role design, and persona-based access control.
  • Experience managing plugins and scopes, including activation sequencing and dependency mapping.
  • Understanding of AI agents, LLMs, skills, and orchestration frameworks.
  • Familiarity with Now Assist Skill Kit and/or Build Agent.
  • Strong analytical and troubleshooting skills across complex, multi-system integrations.
  • Excellent communication skills and ability to work with governance, risk, security, and compliance stakeholders.
  • Preferred qualifications include ServiceNow AI Control Tower implementation or administration experience, AI governance and IRM/GRC knowledge, familiarity with MCP and A2A, third-party AI/ML platform integration experience, ServiceNow certifications, and completion of the ServiceNow AI Control Tower Implementation Bootcamp or equivalent training.

Benefits

  • Remote working arrangement.
  • NTT DATA offers a diverse and inclusive workplace with opportunities for growth.
  • Equal opportunity employment in a global organization.

NTT

NTT delivers cutting‑edge communication and information technology solutions that empower businesses to innovate and grow. With a focus on reliability, security, and customer‑centric service, we help clients navigate the digital landscape and unlock new opportunities. Our commitment to excellence...

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