Senior Systems Support Engineer

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Senior Systems Support Engineer in Others

ThoughtWorks
Full time
Email

Others
09/16/2026
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Bengaluru, India

Responsibilities

Manage incidents, application monitoring, logging, alerting, root-cause analysis, and corrective actions.
Debug complex application systems and troubleshoot code to resolve business-impacting issues.
Deploy, operate, support, and improve software using DevOps and continuous delivery practices.
Deliver high-quality, well-tested bug fixes and enhancements while improving system stability and availability.
Advocate for cloud resource optimization, monitoring, alerting, security, and operational best practices.
Mentor less experienced peers and junior consultants through technical guidance and leadership.
Participate in a rotation- and need-based 24x7 available team.

Requirements

Experience with Node.js, React, AWS, Azure, GCP, Python, or PowerShell.
Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
Strong debugging and triaging skills for effective code troubleshooting.
Experience with MS SQL, MySQL, PostgreSQL, and relational or non-relational databases.
Experience with Docker, Jenkins, and Azure Pipelines.
Experience with Datadog, Prometheus, or Grafana for application monitoring, metrics, reporting, and corrective actions.
Ability to deliver high-quality, well-tested bug fixes and enhancements.
Comfort with Agile methods such as Scrum or Kanban.
Strong communication, technical advocacy, mentoring, resilience, and knowledge-sharing skills.

Benefits

Learning and development support through interactive tools, development programs, and a cultivation-focused team culture.
Remote work indicated by the #LI-Remote tag.
Opportunities to shape an individualized career path and share expertise through the external technology community.

ThoughtWorks

We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embe...

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