Senior Systems Support Engineer

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Senior Systems Support Engineer in Others

ThoughtWorks
Full time
Email

Others
08/26/2026
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Bucharest, Romania

Responsibilities

Manage incident processes, application monitoring metrics, reporting, and corrective actions.
Debug complex application systems and troubleshoot business-impacting issues.
Improve system operational efficiency, stability, and availability using established standards and best practices.
Support and deliver software through continuous delivery practices.
Use logging, alerting, and monitoring to identify incident root causes.
Deploy and run software using DevOps tools and practices.
Deliver high-quality bug fixes and enhancements to existing codebases.
Mentor less experienced peers and junior-level consultants.
Apply current technology practices to solve client problems.
Advocate for cloud resource optimization, monitoring, alerting, and security best practices.

Requirements

Experience with Java or .NET, cloud platforms such as AWS, Azure, or GCP, and scripting languages such as Python or PowerShell.
Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
Strong debugging and triage skills for effective code troubleshooting.
Experience with relational databases such as MS SQL, MySQL, or PostgreSQL, as well as relational or non-relational databases.
Experience with Docker and CI/CD tools such as Jenkins and Azure Pipelines.
Understanding of application monitoring tools such as Datadog, Prometheus, or Grafana, including metrics, reporting, and corrective actions.
Ability to produce high-quality, well-tested bug fixes and enhancements.
Comfort with Scrum and/or Kanban methods.
Strong communication, technical advocacy, mentoring, and leadership skills.
External technology community presence through speaking, open-source contributions, blogs, or similar activities.
Willingness to participate in a rotation- and need-based 24x7 available team.

Benefits

Career development supported through interactive tools, development programs, and mentoring teammates.
Hybrid work arrangement.
Participation in a rotation- and need-based 24x7 available team.

ThoughtWorks

We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embe...

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