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Senior Quality Assurance & Support Engineer

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Senior Quality Assurance & Support Engineer in USA new

  • Rockville, MD

Responsibilities

  • Design, develop, maintain, and execute automated test suites using Playwright or similar frameworks for UI, mobile, web, API, and integration scenarios.
  • Integrate automated tests into CI/CD pipelines, monitor results, investigate failures, and coordinate defect resolution with developers.
  • Apply LLM-driven testing techniques and evaluate AI-powered QA tools to improve test coverage and efficiency.
  • Develop manual test plans, perform exploratory and regression testing, and test identity and access management flows.
  • Document defects, communicate test status and quality risks, and contribute to quality practices across the development lifecycle.
  • Provide occasional end-user support by triaging issues, distinguishing user errors from configuration problems and defects, and creating user documentation.
  • Collaborate with developers, product managers, and designers during planning, design reviews, and retrospectives.

Requirements

  • Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.
  • At least 4 years of hands-on experience in software quality assurance or testing roles.
  • Experience with at least one automated testing framework such as Playwright, Selenium, or Cypress.
  • Knowledge of test planning, test case design, defect lifecycle management, regression testing, and RESTful API endpoint testing.
  • Experience working in Agile or Scrum development environments.
  • Strong analytical, problem-solving, written communication, and verbal communication skills.
  • Playwright experience, including page object models, authentication flows, and CI test execution, is strongly preferred.
  • Experience with LLM-driven or AI-assisted testing is highly desirable.
  • Familiarity with identity and access management concepts and OAuth, OpenID Connect, and SAML authentication protocols is desired.
  • Experience with performance or security testing tools and methodologies is desired.
  • Knowledge of Git, CI/CD pipelines, and cloud environments such as AWS or Azure is desired.
  • Prior end-user support or help desk experience, ticket tracking, knowledge base authoring, user support, or team leadership experience is desirable.

Benefits

  • 100% medical, dental, and vision coverage for employees.
  • Paid time off and paid holidays.
  • 401(k) match of up to 5%.
  • Educational benefits for career growth.
  • Employee referral bonus.
  • Flexible spending accounts for healthcare, parking, dependent care, and transportation.

Salary: $80k - $100k/yr

Axle

At Axle, we are driven by the mission to accelerate discovery and enhance organizational outcomes by revolutionizing operations with our innovative solutions. We are committed to enabling organizations to navigate the complexities of their next major breakthrough by providing tailored, comprehens...

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