Customer Reliability Engineer - Airflow

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Customer Reliability Engineer - Airflow in USA

Astronomer
Full time
Email

USA
08/16/2026
Report

Remote

Responsibilities

Develop expertise in Airflow, data engineering, Kubernetes, and cloud engineering.
Solve challenging Apache Airflow problems for customers, including configuration optimization and identifying previously unknown bugs.
Spend up to 20% of time on side projects such as contributing to the open-source Airflow repository or developing internal monitoring and alerting systems.
Work directly with customers’ data engineers, system administrators, DevOps teams, and management.
Own the customer experience by prioritizing and resolving issues, meeting SLAs, and providing guidance toward production.
Provide feedback that can influence the direction of the Airflow project.
Help maintain 24x7 coverage through a six-hour pager period during the workday and participate in paid weekend on-call rotations.

Requirements

Data engineering background.
At least four years of experience with Python.
At least one year of experience administering Airflow and creating DAGs.
Experience with Kubernetes, Docker, and containers.
Experience with distributed systems on a major cloud provider such as AWS, GCP, or Azure.
Problem-solving and troubleshooting abilities.
Ability to work autonomously and independently.
Strong written and verbal communication for customer interactions through the ticketing system and Zoom.
Experience mentoring junior team members.
Open-source contributions, customer support experience, SQL and PostgreSQL familiarity, and experience with Databricks, Snowflake, Redshift, dbt, or similar data engineering tools are advantageous.

Benefits

Fully remote within a distributed team
Specified six-hour pager period during the workday to help maintain 24x7 coverage
Paid weekend on-call rotation
Equity component and comprehensive benefits package

Astronomer

Astronomer builds Astro, a unified DataOps platform powered by Apache Airflow®, designed to empower data teams in creating mission-critical software, analytics, and AI solutions. Serving over 800 leading enterprises, Astronomer accelerates the building of reliable data products that unlock insigh...

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