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Cloud Observability Architect

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Cloud Observability Architect in USA

  • Tyler Technologies
  • Full time
  • Email
  • Yarmouth, ME

Responsibilities

  • Lead Tyler’s enterprise observability transformation using an application-first approach focused on application performance, service reliability, customer experience, and business outcomes.
  • Define, build, and evolve enterprise observability architecture, standardized platforms, integrations, telemetry patterns, and platform strategy.
  • Establish observability standards, governance, architecture patterns, operational policies, telemetry collection and retention practices, alerting standards, and incident detection processes.
  • Define and implement SLIs, SLOs, reliability metrics, service reliability frameworks, SLA reporting practices, and operational performance frameworks.
  • Evaluate observability technologies and guide implementation across applications, services, platforms, and infrastructure.
  • Partner with FinOps to optimize telemetry management, observability spend, data lifecycle practices, and cloud costs.
  • Build a community of practice that promotes observability adoption, knowledge sharing, and continuous improvement.
  • Manage strategic relationships with observability vendors and partners and influence product roadmaps.
  • Analyze operational data and telemetry to improve reliability, performance, customer experience, and cost optimization.
  • Influence technical direction across diverse stakeholder groups without direct authority and communicate complex technical concepts to technical, non-technical, and executive audiences.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent professional experience.
  • 10+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Observability Engineering, Cloud Engineering, or Systems Engineering roles.
  • 3+ years of experience architecting, implementing, and evolving enterprise-scale observability solutions in complex cloud, SaaS, or hybrid environments.
  • Experience leading technical transformation initiatives and driving adoption of engineering practices across multiple teams and organizations.
  • Experience assessing monitoring and observability ecosystems, developing strategic roadmaps, and guiding enterprise technology decisions.
  • Deep understanding of application performance monitoring, distributed tracing, logging, metrics, telemetry pipelines, and SRE practices.
  • Experience defining and implementing SLIs, SLOs, reliability metrics, and operational performance frameworks.
  • Understanding of cloud-native architectures, microservices, and application-centric monitoring strategies.
  • Experience operating within enterprise governance, security, compliance, and change management frameworks, including PCI, CJIS, and SSAE requirements.
  • Exceptional communication, presentation, stakeholder management, and influencing skills.
  • Preferred hands-on experience with Datadog, New Relic, Sumo Logic, Amazon CloudWatch, Dynatrace, Grafana, Splunk, OpenTelemetry, Kubernetes, AIOps, automated incident response, or intelligent operations workflows.
  • Industry certifications in cloud platforms, SRE, observability, architecture, or related disciplines are desirable.
  • Successful completion of a fingerprint-based background check is required for CJIS-related responsibilities.

Tyler Technologies

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes acr...

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