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AWS Optics Support Engineer

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AWS Optics Support Engineer in USA

  • Herndon, VA

Responsibilities

  • Drive security findings, research mitigations, and analyze vulnerability-related information to remediate root causes.
  • Manage high-security events, communicate risks to AWS stakeholders, and escalate issues to drive mitigation.
  • Assess security risks, create solutions to security issues, and improve related technology or processes.
  • Produce progress reports, briefs, and white papers concerning security issues and AWS data center operations.
  • Coordinate with Amazon security and service teams and bring stakeholders together to address findings and risks.
  • Translate security mitigation plans into actionable items for technical teams, stakeholders, and leadership.
  • Manage email, phone, chat, and trouble-ticket communications while providing technical customer support.
  • Troubleshoot Windows and Linux operating systems, applications, and security issues.

Requirements

  • At least 2 years of software development or technical support experience.
  • Experience scripting in modern programming languages.
  • Experience troubleshooting and debugging technical systems.
  • Experience working nights, weekends, and extra hours as needed, including scheduled on-call coverage.
  • Knowledge of web services, distributed systems, and web application development preferred.
  • Experience troubleshooting and maintaining hardware and software RAID preferred.
  • Experience with REST web services, XML, and JSON preferred.

Benefits

  • The role requires 24/7/365 shift coverage, including days, nights, weekends, holidays, and overnight shifts.
  • Amazon offers health, dental, vision, prescription, life, AD&D, employee assistance, mental health, medical advice, flexible spending, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.
  • The team provides knowledge-sharing, training, and career-advancement resources.
  • Flexible work hours and arrangements are part of Amazon's work-life balance culture.

Salary: $75k - $131k/yr

Amazon

Amazon is a global leader in e-commerce and cloud computing, connecting millions of customers with a vast selection of products and services. The company thrives on innovation, customer obsession, and a relentless focus on convenience and reliability. With a culture that empowers teams to experim...

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