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AI Operations Engineer, Americas

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AI Operations Engineer, Americas in USA new

  • CodeRabbit
  • Full time
  • Email
  • Boston, MA

Responsibilities

  • Identify operational gaps and autonomously design, build, deploy, and optimize automation systems and AI-powered support workflows.
  • Create automated playbooks, process integrations, quality systems, runbooks, FAQs, documentation, and knowledge-management tools.
  • Build dashboards, metrics systems, and data pipelines to expose operational gaps and guide improvements.
  • Own technical initiatives end to end, including problem identification, architecture, prototyping, validation, deployment, and optimization.
  • Evaluate and implement scalable support tooling integrations and systems that improve productivity, quality, and customer experience.
  • Partner with Engineering and Product on supportability improvements and AI-driven support initiatives.

Requirements

  • At least 3 years of hands-on experience building support operations systems, automation, or technical solutions autonomously in a SaaS environment.
  • Demonstrated success identifying operational problems and independently deploying solutions that measurably improve support metrics.
  • Proficiency with Python, JavaScript, or similar programming languages and the ability to build automation, data systems, dashboards, and shipped solutions.
  • Ability to think systemically, architect operational fixes, and execute end to end independently.
  • Experience with code review processes and tools, observability, root-cause analysis, debugging, version control, or modern software development practices is preferred.
  • Familiarity with Git, GitHub, CI/CD, VS Code, Cursor, customer success, sales, or professional services is preferred.
  • A bachelor's degree or equivalent in computer science, engineering, mathematics, or another technical field is preferred.

Benefits

  • Competitive salary, equity, and benefits.
  • Professional development opportunities.
  • Hybrid work arrangement in San Francisco or Boston, with Boston preferred.
  • Opportunity to work on cutting-edge technology with real-world impact in a collaborative and innovative environment.

Salary: $140k - $180k/yr

CodeRabbit

CodeRabbit is an innovative, AI-driven platform that transforms the way code reviews are done. It delivers context-aware, human-like reviews, improving code quality, reducing the time and effort required for thorough manual code reviews, and enabling teams to ship software faster. Trusted by over...

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